WHITE PAPER:
This white paper addresses high labor costs that are inevitable with contact centers and how a telecommuting or home agent program can greatly reduce your labor cost while increasing productivity of your contact center.
BOOK:
This extract from Michael Blackstaff's book, Finance for IT decision makers, teaches you how to make effective business and financial cases for IT projects.
WHITE PAPER:
This white paper helps to clear up some confusion surrounding the requirements mandated by health care reform by addressing three key areas: reforms already in place, looming deadlines foremployers, and open issues for individuals.
WHITE PAPER:
This resource explores the future of talent recruitment, retention, and management, and offers insight to help you keep up with changes in the workforce.
EBOOK:
This handbook examine the key benefits and important of virtualizing key applications. Access now to learn about the obstacles an IT team might expect to encounter from implementation and management perspectives.
WHITE PAPER:
In this report, BusinessWeek Research Services (BWRS) launched a research program to determine the views of C-level managers—at large companies on how to improve the value derived from human resources outsourcing.
WHITE PAPER:
When IT executives engage with VMware they often ask themselves many questions, including “How do my metrics compare to my peers with respect to virtualizing my IT environment?”. This exclusive white paper highlights top anecdotes and qualitative research on virtualization's business and financial benefits. Learn more here.
