Converged IP Contact Centers Reports

Revolutionizing Patient Care Through Communications
sponsored by Avaya
WHITE PAPER: Learn how you can improve the efficiency and productivity of nurses providing patient care, as well as how they work with each other, physicians and other staff. This allows professionals to spend more time providing “hands-on” care to patients, and less time on coordination of that care.
Posted: 02 Sep 2011 | Published: 02 Sep 2011

Avaya

Tim Horton Children’s Foundation Implements ShoreTel for Reliable Unified Communications
sponsored by ScanSource & ShoreTel
CASE STUDY: Discover how one organization improved reliability, increased employee productivity, and lowered TCO by implementing a new unified communications and VoIP solution to increase communications.
Posted: 08 Aug 2012 | Published: 31 Dec 2010

ScanSource & ShoreTel

ShoreTel Unified Communications Platform: Easy to Deploy, Use, and Manage
sponsored by ScanSource & ShoreTel
WHITE PAPER: Learn about a purpose-built for IP platform that can help you fully integrate rich communications capabilities across your organization to increase connectivity and boost productivity.
Posted: 07 Aug 2012 | Published: 31 Jul 2012

ScanSource & ShoreTel

SAP Business Communications Management Rapid-Deployment Solution
sponsored by SAP America, Inc.
WHITE PAPER: See how SAP has combined SAP Business Communications Management with implementation services to help you quickly and predictably improve customer service and reduce operational costs in inbound contact centers. The all-IP contact-center solution works with SAP CRM to further increase customer service benefits.
Posted: 24 Mar 2011 | Published: 24 Mar 2011

SAP America, Inc.

8 key characteristics of cloud computing
sponsored by TechTarget ComputerWeekly.com
EGUIDE: When it comes to building and deploying modern applications, companies rely on the cloud. From the ability to manage automation, costs, performance, compliance, and security, cloud provides flexibility that sets it apart from on-premises IT architectures. In this e-guide, explore the 8 key characteristics of cloud computing.
Posted: 07 Aug 2023 | Published: 08 Aug 2023

TechTarget ComputerWeekly.com

The Super iPaaS: A Revolution in AI-Enabled, Enterprise Integration
sponsored by Software AG
WHITE PAPER: This paper explores Super iPaaS, a unified, AI-enabled, enterprise integration platform that transcends geographies, clouds, hybrid environments, integration patterns, and more. Learn how Super iPaaS can use AI to help to control the integration chaos.
Posted: 20 Oct 2023 | Published: 20 Oct 2023

TOPICS:  IT Management
Software AG

How Financial Services Leaders are Ramping Up Innovation While Staying Secure
sponsored by Slack
WHITE PAPER: See how Asia-Pacific financial services leaders are combining operational agility with AI-powered productivity while bolstering security and compliance.
Posted: 20 Dec 2023 | Published: 20 Dec 2023

TOPICS:  IT Management
Slack

4 IT Automation Myths Dispelled
sponsored by Red Hat
EBOOK: Read this e-book to learn how to overcome practical barriers to holistic automation adoption within your organization. Coverage includes automation goal setting, common myths, how to unite teams and training, and scaling automation across the business.
Posted: 22 Apr 2024 | Published: 22 Apr 2024

Red Hat

How to Have Productive Experiences for Your Employees
sponsored by ServiceNow
WHITE PAPER: An organization is only as strong as its employees. Read this paper to learn how the path to delivering productive employee experiences and supporting new ways of working begins with creating exceptional experiences.
Posted: 16 May 2023 | Published: 16 May 2023

TOPICS:  IT Management
ServiceNow

Employees are Choosing How They Work
sponsored by Dell Technologies and Intel
EGUIDE: Read this e-book to gain guidance on how to establish an employee-centric digital workplace, including must-see security considerations for which everyone is responsible.
Posted: 10 May 2023 | Published: 10 May 2023

TOPICS:  IT Management
Dell Technologies and Intel