Customer Contact Management White Papers, Software Downloads, Definition and Webcasts

Business of Information Technology > Business Management > CRM >
Customer Contact Management Reports

Getting Sales Dialed In: Improving Process Efficiencies and Increasing Sales Using RingCentral sponsored by RingCentral PRESENTATION TRANSCRIPT: This presentation transcript explores how cloud-based telephony can help increase call efficiency, improve manageability, and ensure that a sales opportunity is never missed. Posted: 29 Oct 2012 \| Published: 29 Oct 2012 TOPICS: Call Center Management \| Call Centers \| Cloud Computing \| Contact Center Management \| Contact Centers \| Contact Management \| Sales \| Sales Force Automation \| Sales Representatives \| Telecommunications Carrier Systems \| Telemarketing \| Telephony Services \| Telephony Systems \| Telesales

ECM's Next Step: Content Services Platforms sponsored by Enginess EGUIDE: In this handbook, information management expert Laurence Hart explains why the need for cohesive content management strategy is driving away traditional ECM towards a more API-friendly content services model. Posted: 15 Jun 2018 \| Published: 07 Jun 2018 TOPICS: Collaboration \| Contact Management \| Contact Management Software \| Customer Satisfaction \| Enterprise Content Management \| Enterprise Content Management Software \| User Interfaces

Reducing Costs, Compliance Woes and Customer Dissatisfaction with Distributed Claims Processing sponsored by EMC Captiva WHITE PAPER: This white paper discusses the advantages and benefits of implementing a distributed scanning and capture solution. Learn how to improve document management and better meet compliance requirements. Posted: 10 Sep 2007 \| Published: 01 Jan 2006 TOPICS: Business Intelligence \| Contact Management \| Content Archiving \| Document Management \| Document Management Software \| Electronic Discovery \| Knowledge Management \| Regulatory Compliance

Presentation Transcript: To BLOB or Not to BLOB? Storage Optimization Demystified sponsored by AvePoint, Inc. PRESENTATION TRANSCRIPT: Join SharePoint MVPs Dan Holme and Randy Williams for a balanced, intelligent, detailed examination of the technologies and issues surrounding BLOB externalization. Posted: 18 Aug 2011 \| Published: 09 Aug 2011 TOPICS: Contact Management \| Data Center Management \| Data Centers \| Data Collection \| Data Management \| Data Management Software \| Data Storage \| Database Administration \| Database Management \| Database Management Software \| Databases

UPMC Health Plan Optimizes Customer Conversations to Ensure Service Excellence sponsored by Genesys CASE STUDY: Consult this case study today to learn how UPMC Health Plan developed an innovative customer service strategy that provided consistent, personal customer experiences, enabled constant service improvements, and more. Posted: 16 Sep 2013 \| Published: 16 Sep 2013 TOPICS: Call Center Management \| Call Centers \| Contact Center Management \| Contact Centers \| Contact Management \| CRM \| CRM Best Practices \| CRM Services \| CRM Software \| Customer Interaction Services \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service \| Customer Service Best Practices \| Customer Support Software \| Personalization

7 Features of a Better ECM Experience sponsored by Enginess EGUIDE: ECM systems must evolve in order to satisfy users and meet customer experience expectations. This expert guide provides 7 core capabilities of a modern ECM system to help you satisfy your users' customer needs. Posted: 15 Jun 2018 \| Published: 07 Jun 2018 TOPICS: Collaboration \| Contact Management \| Contact Management Software \| CRM \| Enterprise Content Management \| Enterprise Content Management Software \| Mobile CRM

The Secrets of Effective SharePoint Deployments sponsored by TechTarget Content Management EBOOK: Access this expert e-book for tips on effectively implementing SharePoint with your organization's collaboration technology. Posted: 12 Sep 2011 \| Published: 12 Sep 2011 TOPICS: Collaboration \| Collaborative Applications Software \| Contact Management \| Contact Management Software \| Content Networking \| SharePoint

Targeting the Millennial Workforce with Digital Content Management sponsored by Enginess EGUIDE: Want to know how to make enterprise content relevant, useful and interesting for the millennial workforce? This expert guide features a digital content expert, who offers 6 tips for targeting millennials with digital content management. Posted: 15 Jun 2018 \| Published: 07 Jun 2018 TOPICS: Artificial Intelligence \| Collaboration \| Contact Management \| Contact Management Software \| Enterprise Content Management \| Enterprise Content Management Software

The digital mail room is dead sponsored by IBM WHITE PAPER: This paper explores the strategies needed to capture and transform all incoming documents, including mailroom paper, fazes, electronic forms, and electronic data interchange (EDI). Posted: 27 Sep 2011 \| Published: 27 Sep 2011 TOPICS: Contact Management \| Document Imaging \| Document Management \| Enterprise Content Management

Boosting Contact Center Capabilities with UC and SIP sponsored by IBM EBOOK: Unified Communications and the contact center were once perceived as different, but these two business functions and technologies are linked. Today's IT and contact center architects can leverage UC applications capabilities and integrate Session Initiation Protocol (SIP) and SIP trunking to create more proactive and reactive customer service. Posted: 14 Dec 2010 \| Published: 14 Dec 2010 TOPICS: Communications Software \| Communications Systems \| Contact Center Management \| Contact Center Software \| Contact Management \| Contact Management Software \| SIP

Customer Contact Management Reports