ESSENTIAL GUIDE:
Author and IT consultant, Terry Critchley, looks at potential solutions to the apparent skills crisis facing the IT industry, in this special guide for Computer Weekly.
EZINE:
There is a lot of uncertainty in the world right now, and businesses might be forgiven for taking a cautious approach to their planning. But one thing is certain, and that is that oil-rich countries in the Middle East will continue to invest heavily in diversifying their economies.
EGUIDE:
In this expert tip, find out which certification programs are getting overhauled, including those focused on individual call center managers and agents, such as the program from ICMI, and the costs associated with these certifications.
WHITE PAPER:
This paper discusses several issues related to implementing a telecommuting home worker program for contact center agents. Certainly, the particular requirements of each company will dictate the extent to which these and other concepts are implemented.
EGUIDE:
Access this e-guide for expert insight on the need for risk management, and why data protection alone isn't enough. Click now to explore how proper education will enable a more robust and knowledgeable IT security team.
TRAINING GUIDE:
This course is designed to complement the Oracle 2 Day DBA documentation. In this course you will find detailed information on the tasks outlined in the chapters of the Oracle 2 Day DBA manual, including step-by-step instructions.
