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Coinstar Selects the Most Profitable Machine Locations
sponsored by SPSS Inc. Worldwide Headquarters
 | Case Study: | Posted: 04 May 2009
| | Published: | 04 May 2009 | |
Summary: |
Coinstar, a coin conversion company, needed to identify new and profitable locations for their coin conversion machines. They turned to SPSS Inc.'s data integration and analysis capabilities with various demographic and geography-based variables. Read this case study for more details.
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Effective Strategies for Capturing the Voice of the Customer
sponsored by SPSS Inc. Worldwide Headquarters
 | Webcast: | Posted: 04 May 2009
| | Premiered: | Available On Demand | |
Summary: |
This free webcast will show you how to use the data you are already capturing through your feedback programs, as well as data generated through online conversations, to help you gain more value from every customer interaction.
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Furniture Manufacturer Improves Customer Satisfaction through Customer Analysis with SPSS
sponsored by SPSS Inc. Worldwide Headquarters
| Case Study: | Posted: 04 May 2009
| | Published: | 04 May 2009 | |
Summary: |
Customer knowledge is market advantage. To refine its edge and better manage
customer relationships, Haworth needed to learn what was important to its customers and deploy that knowledge to key decision makers. Read how they did it.
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Reduce Churn Through Enterprise Feedback Management and Predictive Analytics
sponsored by SPSS Inc. Worldwide Headquarters
| Case Study: | Posted: 04 May 2009
| | Published: | 01 May 2009 | |
Summary: |
In this case study, Cablecom recognised the key to tackling churn was to identify the point at which customers become dissatisfied with the service and before they made the decision to switch to an alternative provider.
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Globo.com Acquires 200,000 New Customers in 2 years and Reduces Churn by 30% with Data Mining
sponsored by SPSS Inc. Worldwide Headquarters
| Case Study: | Posted: 04 May 2009
| | Published: | 04 May 2009 | |
Summary: |
This Internet service provider/portal operator of Globo, Brazil's largest media conglomerate, delivers the content Brazilian Web users want using PASW Statistics.
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10 Ways Predictive Analytics Can Really Help You
sponsored by SPSS Inc. Worldwide Headquarters
| Data Sheet: | Posted: 04 May 2009
| | Published: | 01 May 2009 | |
Summary: |
This whitepaper details how predictive analysis can help your business. We give you 10 really good reasons on how predictive analytics help you make better, faster decisions, giving your organization a significant competitive advantage in the technology sector.
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Empower Your Consumer Research Department with Predictive Analytics
sponsored by SPSS Inc. Worldwide Headquarters
| Case Study: | Posted: 01 May 2009
| | Published: | 01 May 2009 | |
Summary: |
In this case study of American Airlines, details are given of their choice to utilize SPSS to manage their customer information. Read on to see how an intensely competitive marketplace led American to chose SPSS.
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Best Practices of the Best-Run Sales Organizations: Sales Opportunity Blueprinting
sponsored by SAP America Inc
| White Paper: | Posted: 27 Apr 2009
| | Published: | 27 Apr 2009 | |
Summary: |
Leadership teams in today's strongest sales groups have discovered best practices to achieve exponential results. This SAP Executive Insight looks at leading-edge companies and examines how they excel in areas where most sales organizations struggle.
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Achieving Service Excellence Across The Enterprise: Leveraging Cross-Enterprise Workflow to Organize Around the Customer
sponsored by Numara Software
| White Paper: | Posted: 21 Apr 2009
| | Published: | 01 Feb 2009 | |
Summary: |
Common problems with interdepartmental handling of customer issues include a mismatch of priorities, no shared understanding of customer impact, and overall communication problems between teams. The solution is to create enterprise-wide workflow and visibility..
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Plugging In the Universal Adapter
sponsored by Oracle Corporation
| White Paper: | Posted: 07 Apr 2009
| | Published: | 01 Jan 2009 | |
Summary: |
Oracle User Productivity Kit is the end user training and implementation solution for Oracle and non-Oracle applications. Check out this white paper to understand how you can 'plug in' Oracle User Productivity Kit and use it as the universal adapter for all enterprise application training and implementation needs.
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Accelerating Enterprise Application ROI
sponsored by Oracle Corporation
| White Paper: | Posted: 07 Apr 2009
| | Published: | 01 Dec 2008 | |
Summary: |
Through interviews with service providers, this white paper identifies the most important capabilities of an effective training platform as well as examines the pressures companies and their project managers confront when tackling enterprise application implementations and upgrades.
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Social CRM Comes of Age
sponsored by Oracle Corporation
| White Paper: | Posted: 01 Apr 2009
| | Published: | 01 Apr 2009 | |
Summary: |
Web 2.0. Collaborative computing. Social media. And now Social CRM. These terms are used interchangeably, and often, to describe the massive transformation taking place across organizations today. What strategies and tools do the newest CRM solutions provide to leverage this new reality? Read this white paper to learn more about Social CRM.
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Effective Negotiating: 5 Rules for Smooth Transactions
sponsored by Global Knowledge
| White Paper: | Posted: 13 Mar 2009
| | Published: | 13 Mar 2009 | |
Summary: |
This white paper discusses five rules for negotiating that can help make the transaction more pleasant for everyone involved and better your chances at getting what you want.
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Oracle and Cast Iron Systems: Delivering an Integrated CRM Experience - Podcast - Vendor Podcast
sponsored by Cast Iron Systems
 | Podcast: | Posted: 04 Mar 2009
| | Premiered: | 03 Mar 2009 | | | Speaker: |
Perry Armstrong, Director of Finance and IT, Xchange Technology Group
Kevin Guthrie, Vice President, North American Sales, CRM on Demand, Oracle
Sean O'Connell, Product Marketing, Cast Iron Systems
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Summary: |
Hear this Podcast to discover how you can rapidly synchronize your sales and customer service data with a variety of on-premise and on-demand systems.
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Oracle and Cast Iron Systems: Delivering an Integrated CRM Experience - Webcast - Vendor Webcast
sponsored by Cast Iron Systems
| Webcast: | Posted: 04 Mar 2009
| | Premiered: | Available On Demand | | | Speaker: |
Kevin Guthrie, Vice President, North American Sales, CRM on Demand, Oracle
Perry Armstrong, Director of Finance and IT, Xchange Technology Group
Sean O'Connell, Product Marketing, Cast Iron Systems
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Summary: |
View this Webcast and complimentary Podcast to discover how you can rapidly synchronize your sales and customer service data with a variety of on-premise and on-demand systems.
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MORE SPECIFIC TOPICS:
Contact Management |
CRM Analytics |
Mobile CRM |
PRM |
Profiling