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Analyzing the Total Cost of a Global Service Desk
sponsored by CompuCom Systems, Inc.
 | White Paper: | Posted: 22 Jun 2009
| | Published: | 01 Apr 2009 | |
Summary: |
Do you know what it really costs to operation your Service Desk? If your organization has not addressed Total Cost of Ownership, you are probably experiencing out-of-control cost increases and reduced service quality for end-user support. Read this white paper to learn about CompuCom's Service Desk solution.
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Why You Should Take a Holistic Approach to ITIL and Service Support
sponsored by BMC Software, Inc
| White Paper: | Posted: 18 Jun 2009
| | Published: | 15 Jun 2009 | |
Summary: |
In these tough economic times, how do you address the challenge of reducing costs without diminishing your service quality? Companies can lower costs significantly and meet the growing demand for services by taking a more holistic approach. This paper discusses the importance of taking a unified approach to service support management and...
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Service Desk Consolidation Cuts Costs and Increases Service Quality
sponsored by BMC Software, Inc
| White Paper: | Posted: 18 Jun 2009
| | Published: | 15 Jun 2009 | |
Summary: |
The service desk is the last place you should try to cut back. For external-facing organizations, quality support keeps customer loyalty and repeat business high and ensures that partners and suppliers can do business with you cost effectively. Read this whitepaper to discover the path to proper service desk consolidation and its many benefits.
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Ride the Express Lane in the Journey to Speed ITIL® Adoption
sponsored by BMC Software, Inc
| White Paper: | Posted: 18 Jun 2009
| | Published: | 15 Jun 2009 | |
Summary: |
The journey to ITIL is challenging and requires clarity of vision and a disciplined execution to achieve that vision. By following ITIL practices, your IT organization will become more closely integrated with the business. BMC recommends making the journey to ITIL in a sequence of six incremental steps, the phases of which are driven through...
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Modernizing IT: Strategies for Improving Service Quality and Reducing IT Costs
sponsored by BMC Software, Inc
| White Paper: | Posted: 17 Jun 2009
| | Published: | 15 Jun 2009 | |
Summary: |
Working harder simply won't get you there. No matter how many people you allocate, sinking more labor into old IT practices cannot concurrently meet rising demands on IT and cut costs. Read about cost-effective, automated ways to meet this challenge head-on in our latest article, “Strategies for Modernizing IT, Reducing Costs, and..”
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Understanding ITIL® Service Portfolio Management: An Approach For Implementing Effective Service Lifecycle Management
sponsored by BMC Software, Inc
| White Paper: | Posted: 17 Jun 2009
| | Published: | 15 Jun 2009 | |
Summary: |
IT executives and their teams need a comprehensive and accurate view of IT services. A service catalog includes all relevant details about your services, including which service level agreements (SLAs) are associated with it, who is able to request it, how much it costs, and how to fulfill it. This paper describes the IT Infrastructure...
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Tackle the Challenges of Virtualization Management
sponsored by BMC Software, Inc
| White Paper: | Posted: 17 Jun 2009
| | Published: | 15 Jun 2009 | |
Summary: |
Virtualization adds a whole new level of complexity to the IT infrastructure, introducing new challenges in every step of the process - from planning to configuration and management. Read how effective service management can help tackle the challenges of virtualization in this white paper from BMC Software.
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Crossing the Chasm Between the Service Desk and Operations
sponsored by BMC Software, Inc
| White Paper: | Posted: 15 Jun 2009
| | Published: | 15 Jun 2009 | |
Summary: |
IT organizations can significantly improve efficiency and reduce operational costs by creating environments with shared access to common data to support Operations and the Service Desk, and evolving and automating key processes between the two groups.
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Best Practices: Application Performance Management, Overview
sponsored by Compuware Corporation
| White Paper: | Posted: 09 Jun 2009
| | Published: | 09 Jun 2009 | |
Summary: |
Discusses end-to-end APM as a process focusing on the key areas that impact overall service delivery: design, implementation and operations.
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Seven Ways to Reduce IT Costs with Master Data Management
sponsored by Siperian, Inc.
| White Paper: | Posted: 20 Feb 2009
| | Published: | 20 Feb 2009 | |
Summary: |
Faced with budget cuts In today's economic environment, how can IT maintain service levels and continue to provide value to business? Smart IT decision-makers are investing in master data management.
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ITIL Version 3 - What the Changes Could Mean to You
sponsored by Global Knowledge
| White Paper: | Posted: 10 Dec 2008
| | Published: | 10 Dec 2008 | |
Summary: |
As the IT industry standardizes its operations to solve business problems in the most efficient, effective, economical, and equitable way, ITIL v3 becomes a useful and critical tool.
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A Guide to Diagnosing .Net Application Errors
sponsored by AVIcode, Inc.
| White Paper: | Posted: 19 Nov 2008
| | Published: | 01 Sep 2007 | |
Summary: |
This white paper offers a guide for effectively diagnosing .Net application health problems, code failures and performance bottlenecks.
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Managing Assets with Numara® Track-It! (including Bar Code)
sponsored by Numara Software
 | Webcast: | Posted: 01 Apr 2008
| | Premiered: | Available On Demand | |
Summary: |
Listen to this Webcast to learn how to manage your company's assets. Also discussed is a solution that can help your organization address its IT asset management process issues through audit, auto-discovery and process tracking.
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SEE: Related Topics