Server Virtualization Research Library

This paper explains various features (Softkeys) available to the phone while in a call state. An idle phone is in the "onhook" call state because the handset is on the cradle holding the phone hook down. When the handset is lifted, the phone is in the "offhook" state. If the phone is in an existing call, the phone is in the connected call state. The CUCM call states are as follows.

• On Hook
• Connected
• On Hold
• Ring In
• Off Hook
• Connected Transfer
• Digits After First
• Connected Conference
• Ring Out
• Off Hook with Feature
• Remote In Use
• Connected No Feature

The onhook call state has many available softkey features, but only three are enabled by default. The default softkeys in CUCM 6.1(1) include Redial, NewCall, and Call Forward All (CfwdAll). Pressing the redial softkey will dial the last attempted phone call using the speaker phone. The NewCall softkey will take the phone off hook with the speakerphone active.