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A Culture of Customer Satisfaction: How CustomerSat Feedback System is a Catalyst for Business Growth at SimplexGrinnell
sponsored by MarketTools, Inc.
 | Case Study: | Posted: 25 Nov 2009
| | Published: | 19 Aug 2009 | |
Summary: |
This case study explores how SimplexGrinnell, a leader in fire and life-safety systems and services, has successfully employed the CustomerSat Feedback System to improve overall customer service and grow their business.
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Measuring and Improving Customer Satisfaction in the Insurance Industry
sponsored by MarketTools, Inc.
| Analyst Brief: | Posted: 25 Nov 2009
| | Published: | 24 Nov 2009 | |
Summary: |
Learn how leading Insurers are using MarketTools’ CustomerSat to gather and analyze feedback from customers, employees, and others, as well manage timely responses to this feedback.
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The Total Economic Impact™ Of Progress Actional Management for Interconnected Applications
sponsored by Progress Software
| Analyst Report: | Posted: 24 Nov 2009
| | Published: | 24 Nov 2009 | |
Summary: |
The purpose of this study is to provide readers with a framework to evaluate the financial impact of Progress Actional on its organizations. Forrester Research, Inc.'s aim is to clearly show all calculations and assumptions used in the analysis. Readers should use this study to better communicate a business case for investing in Progress Actional.
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Microsoft Podcast: Pivotal CRM Innovates with Microsoft Technologies
sponsored by Pivotal CRM, a CDC Software solution
 | Podcast: | Posted: 18 Nov 2009
| | Premiered: | 18 Nov 2009 | |
Summary: |
This podcast explains how Pivotal 6 increases user adoption and productivity by mirroring the familiar Microsoft interface and embedding Microsoft Outlook and SharePoint within the CRM system.
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Do-It-Yourself BI Done Right: The Secret Sauce is SaaS - Vendor Webcast
sponsored by myDIALS Inc.
 | Webcast: | Posted: 09 Nov 2009
| | Premiered: | Available On Demand | | | Speakers: |
James Kobielus, Senior Analyst with Forrester Research
Wayne Morris, President and CEO with myDIALS
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Summary: |
This webcast, featuring Forrester Research, explains how Software as a Service business intelligence can deliver a more cost-effective way to get relevant information to those who need it faster than traditional business intelligence can.
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What Every IT Manager Should Know About Users' Real Need for BI
sponsored by Tableau Software
| Webcast: | Posted: 28 Oct 2009
| | Premiered: | Available On Demand | | | Speaker: |
Marc Reuter, Sales Consulting Director, Tableau Software
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Summary: |
In today’s marketplace, the half-life of BI is typically shorter than the life of the project needed for its implementation. This means that companies are getting a continual negative return on their BI investment.
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How to expand enterprise reporting and capitalize on the benefits of BI - Expert Podcast
sponsored by Sybase, Inc.
| Podcast: | Posted: 27 Oct 2009
| | Premiered: | 27 Oct 2009 | | | Speaker: |
Kimberly Nevala, Senior Consultant, Baseline Consulting
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Summary: |
Is your organization making the most of BI and reporting projects? Find out how to improve your enterprise reporting with best practices advice and tips from BI expert Kimberly Nevala of Baseline Consulting.
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Business Intelligence Solution for Web Infrastructure Open the Door to Better Decisions - Vendor Webcast
sponsored by Sun Microsystems, Inc.
| Webcast: | Posted: 26 Oct 2009
| | Premiered: | Available On Demand | | | Speaker: |
Aaron Newcomb, Solutions Development Manager for Open Storage systems, Sun Microsystems
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Summary: |
Composed of Sun hardware systems and commercial open-source solutions Pentaho for BI and data integration, and Infobright, built on MySQL, for data warehousing, this solution comes in two customizable recommended configurations to fit your data requirements and budget -- and ease deployment.
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Focusing on High-Tech Manufacturers
sponsored by Infor CRM
| White Paper: | Posted: 23 Oct 2009
| | Published: | 23 Oct 2009 | |
Summary: |
This paper explores the idea that to effectively compete today and into the next generation, high-tech manufacturers must rethink their customer relationship management (CRM) strategies. Read on to learn the three strategies high-tech manufacturers must do if they want to be profitable tomorrow and in the years to come.
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Next Generation Customer Focus: Strategies and Business Activities Necessary for World-Class Performance and Success
sponsored by Infor CRM
| White Paper: | Posted: 23 Oct 2009
| | Published: | 23 Oct 2009 | |
Summary: |
This paper focuses on consumer products manufacturers and the strategy of customer-focused innovation, exploring NGM study questions and examines business areas where customer-focused innovation has potential to influence performance outcomes. Read on to learn how ways to effectively identify and satisfy customer demand.
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The Case for Investing in Business Analytics Technology - Vendor Webcast
sponsored by SAS Institute Inc.
| Webcast: | Posted: 23 Oct 2009
| | Premiered: | Available On Demand | | | Speakers: |
Gaurav Verma, Global Program Manager, SAS® Business Analytics
Dan Vesset, Program Vice President, IDC’s Business Analytics Research
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Summary: |
Tune in to this webcast – featuring insights from Dan Vesset, IDC's Vice President of Business Analytics – and learn how business analytics drives customer retention.
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In-database Analytics Demystified - Expert Podcast
sponsored by Sybase, Inc.
| Podcast: | Posted: 21 Oct 2009
| | Premiered: | 20 Oct 2009 | | | Speaker: |
Rick Sherman, Founder, Athena IT Solutions
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Summary: |
In this podcast, listeners will hear a vendor-neutral, executive overview of in-database analytics technology from independent expert Rick Sherman. Find out how the technology works -- and how companies are leveraging it for improved operational efficiency and other business benefits.
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Winning in Today's Environment: Six Imperatives for the Chief Sales Officer
sponsored by Oracle Corporation
| White Paper: | Posted: 20 Oct 2009
| | Published: | 01 Oct 2009 | |
Summary: |
Download the Oracle CRM White Paper, "Winning in Today's Environment: Six Imperatives for the Chief Sales Officer," to learn how you can deploy several best practices to achieve unparalleled sales success in your organization.
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7 Ways to Inspire Customer Loyalty with Voice of the Customer (VOC) Initiatives
sponsored by Vovici
| White Paper: | Posted: 20 Oct 2009
| | Published: | 20 Oct 2009 | |
Summary: |
In the most challenging economic environment in generations, organizations are more focused than ever on retaining customers and maintaining existing revenue. Many businesses have put significant resources into implementing CEM and VOC programs. Read on to learn seven ways to inspire customer loyalty using these VOC initiatives.
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Customer Experience IQ Report
sponsored by Vovici
| White Paper: | Posted: 20 Oct 2009
| | Published: | 20 Oct 2009 | |
Summary: |
The Customer Experience IQ (CEIQ) report identifies the six secrets of highly effective customer experience programs that every company can use to create true customer loyalty. Read this paper to learn which customer experience programs that organizations have implemented are most effective at driving customer loyalty.
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MORE SPECIFIC TOPICS:
Predictive Analytics