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eCommerce Services Research

  • The IT foundation that redefines eCommerce

    Sponsored by: SAVVIS

    Check out this resource to uncover the transformative impact Virtual Private Data Centers have on eCommerce, and learn how they provide the agility to supporting the required evolving demands.

  • IBV Study: Capitalizing on the Power of the Smarter Consumer

    Sponsored by: IBM

    Business survival in the age of the smart consumer means empowering your customers to shop how and when they want. In this white paper, find the results of a recent survey of more than 30,000 consumers and uncover the key trends shaping the world of retail.

  • Herding Geese: The Retail Supply Chain

    Sponsored by: ComputerWeekly.com

    Steven Keifer draws on the pioneering work of US retailer, Walmart, to explain the essentials of EDI in the retail supply chain.

  • Monetising the Mobile Content Plan

    Sponsored by: ComputerWeekly.com

    This exclusive report for Computer Weekly readers by Juniper Research, offers a comprehensive briefing on the routes Mobile Network Operators (MNOs) taking to develop new business models.

  • Mobile NFC in Transport

    Sponsored by: ComputerWeekly.com

    This in-depth report from the GSMA explains the opportunities for NFC Mobile communications in transport.

  • Gartner: CIO checklist for next-generation mobile strategies

    Sponsored by: ComputerWeekly.com

    This article by Gartner analysts provides CIOs with a checklist of guidelines and questions to help businesses make the most out of the next generation mobile technology.

  • Special Report on Infosys

    Sponsored by: ComputerWeekly.com

    This 6 page special report from Computer Weekly gives you the key facts on Infosys, its strategy, products and services and financial performance.

  • Evaluating Netsuit Suitecommerce

    Sponsored by: ComputerWeekly.com

    NetSuite recently announced SuiteCommerce, a unified platform that enables businesses to centrally manage all aspects of their e-commerce and optimize interactions regardless of device or location, Nucleus Research reports.

  • The NFC Retail Opportunity

    Sponsored by: ComputerWeekly.com

    This exclusive report for Computer Weekly readers by Juniper Research, offers a comprehensive briefing for senior IT professionals on the opportunities for NFC mobile payment technology, markets and trends.

  • CW Buyer's Guide: Customer Relations (CRM)

    Sponsored by: ComputerWeekly.com

    This nine-page Buyer's Guide to Customer Relationsip Management (CRM) analyses the factors CIOs and senior IT professionals will need to consider as they plan their CRM strategies.

  • European cross-border e-commerce

    Sponsored by: ComputerWeekly.com

    European consumers' growing use digital channels as part of their shopping experience is driving retailers’ focus on delivering efficient online, cross-border operations in Europe, this research report from Accenture reveals.

  • How to tackle trust and co-operation

    Sponsored by: ComputerWeekly.com

    It is well-known that eCommerce transactions require a level of trust between participants in that trust, in this context, gives each partner confidence that the other will fulfil his part of a bargain in the future.

  • Personalization Driving E-Commerce

    Sponsored by: Limelight Networks, Inc.

    Gartner analysts predict that mobile apps and Web 2.0 will be a deciding factor in 50% of your sales by 2015. In order to keep pace, your e-commerce processes need to evolve to include CRM technologies. Read on to learn what 6 factors are essential for an effective e-commerce/CRM merger.

  • Staples Case Study

    Sponsored by: IBM

    Staples set the bar for the office superstore when it first opened its doors in 1986. It now has the second-largest Internet retail revenue in the world with $10.2 billion in 2010 sales, 43% of the company's total revenue. This paper details how Staples delivered a much more personalized shopping experience to its online customers.

  • Gartner Magic Quadrant: Selecting a vendor

    Sponsored by: IBM

    The demand for greater ecommerce capabilities is growing leading CIOs and IT professionals concerned with choosing the perfect vendor. Through this in-depth vendor analysis by Gartner, uncover the top 6 questions you should ask and the strengths and weaknesses of the top 20 e-commerce vendors.

  • Computer Weekly - 8 May 2012: The changing face of retail IT

    Sponsored by: ComputerWeekly.com

    In this week’s Computer Weekly, we look at the IT challenges facing retailers, as consumers turn increasingly to web and mobile shopping channels. Oracle president Mark Hurd talks about how the supplier intends to simplify IT infrastructures. And new government CIO Andy Nelson discusses how he plans to transform Whitehall IT. Read the issue now.

  • Analyst Research IBM Synchronizes its Commerce 2.0 Strategy with ‘Smarter Commerce’ Initiative

    Sponsored by: IBM

    In this paper, IDC Insight highlights the important elements of the IBM Smarter Commerce announcement and looks at the implications of the announcement in the context of a powerful movement that is occurring in the commerce solutions marketplace, both business to business (B2B) and business to consumer (B2C).

  • Commerce Anywhere: A Business and Technology Strategy to Maximize Cross-Channel Commerce Growth

    Sponsored by: Oracle Corporation

    E-commerce has gone from fringe to foundation. Now, businesses must tailor their customer serivce approach to the more complex "anytime, anywhere" customer with mobile device in hand. This white paper from Oracle details the "commerce anywhere" approach.

  • Cross-Channel Commerce: A Consumer Research Study

    Sponsored by: Oracle Corporation

    The number of channels which consumers use to research and purchase products or services is growing. This white paper takes a look at a recent survey of consumer buying habits in regards to the number of channels they use when shopping and how businesses can provide a better experience across these channels for their customers.

  • How to Win Customers and Build Trust Online: What smart companies are doing to build trust and use it to create competitive advantage online

    Sponsored by: VeriSign EMEA

    If you can make your site more trustworthy, you can turn customer concerns to your advantage. Learn how trust can be a competitive advantage, and how to go about establishing trust among customers in this white paper.

  • The Good, Bad and Necessary: The Complete Guide to PCI 6.6 Success

    Sponsored by: Breach Security

    This resource provides IT security professionals with the information needed to understand PCI compliance and specifically, one of the standard's latest requirements, 6.6. In addition, the paper offer tips for successful PCI 6.6 compliance and highlights compliance successes from real-world companies.

  • 8 Seconds to Capture Attention: Silverpop's Landing Page Report

    Sponsored by: Silverpop Systems Inc.

    It's estimated that up to 50 percent of visitors to landing pages will bail in the first eight seconds. This evaluation explains how putting more effort on nurturing recipients once they hit those landing pages would be time and money well spent.

  • Retail Website Performance- Consumer Reaction to a Poor Online Shopping Experience

    Sponsored by: Akamai Technologies

    Retailers must understand that the online shopper segment is continually maturing and be mindful of how this evolution influences consumers' expectations.

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