Computer Weekly – 24 May 2022: Set innovation free and make great ideas a reality
sponsored by TechTarget ComputerWeekly.com
EZINE:
In this week's Computer Weekly, we look at Gartner's call to innovate – and innovation across retail, the circular economy and the automotive sector. We talk to Verastar's CTO about customer engagement in its small business services. And we examine how poor data quality is frustrating corporate desires to be data-driven. Read the issue now.
Posted: 23 May 2022 | Published: 24 May 2022
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CW Innovation Awards: SIA taps blockchain for loyalty app
sponsored by TechTarget ComputerWeekly.com
EGUIDE:
In this case study, learn how Singapore Airlines expanded its blockchain-based digital wallet, Kris+, into a broader digital lifestyle platform.
Posted: 11 May 2021 | Published: 11 May 2021
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Omnichannel Considerations for the Purchase Order Process
sponsored by OpenText GXS
WHITE PAPER:
Find out how adopting an omnichannel experience can improve the purchase order process, and benefit both the customers and the business.
Posted: 16 Jun 2014 | Published: 30 Sep 2012
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Creating a Positive Customer Experience with 15 Steps
sponsored by ConvergeOne
EGUIDE:
Explore how Marathon Sports established a more customer-centric strategy, and learn about the role of a loyalty program and customer insights for improving customer experiences.
Posted: 09 May 2018 | Published: 09 May 2018
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How Omnichannel Data is at the Core of New Commerce Offerings
sponsored by Adyen
EGUIDE:
Most companies know they need to bring data silos together to improve customer experience, but they're struggling to do it. In response, some technology vendors are creating omnichannel technology to bring together disparate pockets of customer data. Learn how 2 major vendors are targeting customer data silos to create a truly omnichannel picture.
Posted: 26 Apr 2017 | Published: 25 Apr 2017
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All resources sponsored by Adyen
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Managing Customer Data in the GDPR Era
sponsored by GearsDesign
EGUIDE:
Download this expert guide to learn more about why enterprises need to train agents on how to properly process incoming customer requests to delete or reduce customer data, while maintaining GDPR compliance.
Posted: 17 Jan 2019 | Published: 17 Jan 2019
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Deepening Customer Experience: Analyzing, Optimizing and Integrating CEM
sponsored by KANA
EGUIDE:
"It's difficult to have a single view of the customer because of all the forms of communication," says Donna Fluss of DMG Consulting. As customer experience management (CEM) spans multiple departments and tools, optimizing CEM can be a complex and daunting task. Fortunately, this expert e-guide serves as a roadmap to CEM transformation.
Posted: 01 Jul 2014 | Published: 01 Jul 2014
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Why Retailers Are Implementing Unified Platforms
sponsored by Adyen
EGUIDE:
More than 85% of retailers are looking to implement a unified platform in the next 10 years. But in the omnichannel age, how can retailers keep track of customers both on and offline? In this e-guide, learn why retailers are adopting a unified platform and rethinking the value of stores to provide a true omni-channel business.
Posted: 26 Apr 2017 | Published: 26 Apr 2017
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All resources sponsored by Adyen
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Companies Mine Personal Info to Tailor the Customer Experience
sponsored by TechTarget Customer Experience
EBOOK:
Companies are taking advantage of personalized data to tailor and improve the customer experience--but the best strategy still includes human insight. In this e-book, journalist Albert McKeon reports on the business practices at several organizations working to successfully improve the customer experience through data analysis.
Posted: 15 Sep 2015 | Published: 15 Sep 2015
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Salesforce Wave Yet to Reach Crest
sponsored by TechTarget Business Analytics
EBOOK:
Salesforce's Wave Analytics Cloud has yet to crash into a large consumer base, but the platform might be gaining ground on wider adoption.
Posted: 25 Mar 2016 | Published: 18 Mar 2016
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