Customer Management Data White Papers, Software Downloads, Definition and Webcasts

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Customer Management Data Reports

AI & Automation: Turning data into insights sponsored by TechTarget ComputerWeekly.com EGUIDE: In this e-guide, read more about the trends that are shaping the demand for AI and how organizations including healthcare service providers and F1 racing teams are leveraging technology on their own terms. Posted: 08 Feb 2021 \| Published: 11 Jul 2018 TOPICS: Application Development \| Applications Management \| Applications Software \| Artificial Intelligence \| Business Intelligence \| Business Intelligence Software \| Business Process Automation \| CIOs \| Cloud Computing \| Cloud CRM \| Customer Data Integration \| Customer Data Management \| Data Analytics \| Data Classification \| Data Management \| Data Mining \| Data Modeling \| Data Profiling \| Data Visualization \| Databases \| Robotics

Move Forward: Create a More Satisfying and Productive Omni-channel Experience sponsored by Hewlett Packard Enterprise WHITE PAPER: Find out why so many are turning to the power of advanced information management and analytics (IM&A), in order to improve their understanding of consumers and deliver a seamless and more satisfying omni-channel experience. Posted: 03 Jul 2014 \| Published: 30 Jun 2014 TOPICS: CRM \| CRM Analytics \| Customer Data Management \| Customer Satisfaction \| Customer Service \| Data Analytics \| Data Governance \| Data Management \| Information Governance \| Information Management

E-Commerce Technologies & Trends Changing the Customer Experience sponsored by Adyen EGUIDE: When it comes to customer experience, companies either make over-the-top statements or heavily discount products and product quality. But what do customers really want? In this e-guide, learn about the e-commerce key technologies and trends that defined 2016 and are continuing into this year. Posted: 26 Apr 2017 \| Published: 26 Apr 2017 TOPICS: CRM \| CRM Analytics \| CRM Software \| Customer Data Management \| Customer Self-Service \| Customer Service \| Customer Support Software	All resources sponsored by Adyen

Why Retailers Are Implementing Unified Platforms sponsored by Adyen EGUIDE: More than 85% of retailers are looking to implement a unified platform in the next 10 years. But in the omnichannel age, how can retailers keep track of customers both on and offline? In this e-guide, learn why retailers are adopting a unified platform and rethinking the value of stores to provide a true omni-channel business. Posted: 26 Apr 2017 \| Published: 26 Apr 2017 TOPICS: Customer Data Integration \| Customer Data Management \| Customer Data Management Software \| Data Analytics \| Data Management	All resources sponsored by Adyen

Is Online Video Chat the Path to a Personalized Customer Experience? sponsored by BoldChat - LogMeIn EGUIDE: In this expert e-guide, customer experience pro Scott Sachs, President of SJS Solutions LLC, examines the maturation of online video chat as an effective tool in contact centers. Discover tips for architecting personalized customer journeys, and learn how to address some of the challenges of video-based customer service. Posted: 16 Dec 2016 \| Published: 14 Dec 2016 TOPICS: CRM \| CRM Best Practices \| CRM Services \| CRM Software \| Customer Data Integration \| Customer Data Management \| Customer Interaction Services \| Customer Loyalty \| Customer Service \| Customer Service Best Practices \| Video Chat Software

Customer experience strategy hinges on insight from analytics sponsored by [24]7.ai EGUIDE: The key to success is being able to use the data you collected to develop effective CEM strategies. In this expert e-guide, explore how organizations from multiple industries are leveraging insights from data analytics to develop effective customer experience management strategies and give their businesses a boost. Posted: 28 Jun 2016 \| Published: 24 Jun 2016 TOPICS: Customer Data Integration \| Customer Data Management \| Customer Profiles \| Customer Satisfaction \| Data Analytics \| Data Collection \| Data Integration \| Data Management \| Data Mining \| Data Quality \| Market Research \| Market Trends \| Marketing

Almerys Uses Talend Data Services to Offer Better Quality of Service to its Customers sponsored by Talend CASE STUDY: Find out how an integrated infrastructure platform increased performance and productivity for Almerys. Posted: 01 Jul 2014 \| Published: 01 Jul 2014 TOPICS: CRM \| Customer Data Management \| Customer Service \| Data Integration \| Data Management \| Data Security \| Productivity

Speech-to-Text Analytics Reveals New Insights Into Consumer Behavior sponsored by IBM WHITE PAPER: This white paper describes how Telerx, a global contact center outsourcing provider, embrace the methods that modern consumers are utilizing to share their opinions and turned raw data into valuable insight for their clients. Posted: 20 Feb 2015 \| Published: 31 Jan 2013 TOPICS: Analytic Applications Software \| Business Intelligence \| Business Intelligence Software \| Call Center Management \| Call Center Services \| Call Center Software \| Call Centers \| Consumer Market \| Contact Center Management \| Contact Center Services \| Contact Center Software \| Contact Centers \| CRM \| CRM Analytics \| CRM Analytics Software \| CRM Services \| CRM Software \| Customer Data Management \| Customer Data Management Software \| Customer Service \| Customer Service Best Practices \| Data Analytics \| Data Management \| Data Management Software \| Predictive Analytics \| Social Computing \| Social Networking \| Structured Data \| Unstructured Data

Companies Mine Personal Info to Tailor the Customer Experience sponsored by TechTarget Customer Experience EBOOK: Companies are taking advantage of personalized data to tailor and improve the customer experience--but the best strategy still includes human insight. In this e-book, journalist Albert McKeon reports on the business practices at several organizations working to successfully improve the customer experience through data analysis. Posted: 03 Dec 2014 \| Published: 03 Dec 2014 TOPICS: Customer Data Management

Departmental Specialization Needed With Analytics sponsored by TechTarget Business Analytics EBOOK: This three-part handbook examines BI and analytics deployments for different functional units in organizations with advice on how to make your program work. First, learn about how BI functions when geared towards sales and marketing, before turning towards a customer service approach. Finally, read about how analytics can help with asset protection Posted: 01 Jun 2016 \| Published: 27 May 2016 TOPICS: Business Intelligence \| Customer Data Management \| Data Analytics \| Data Mining

Customer Management Data Reports