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Interaction center managers, along with their counterparts in sales, marketing, and service, are being asked to deliver greater value on shoestring budgets. While the conventional reaction in tough economic times is to simply cut costs and services, the nature of the current downturn indicates that austerity measures of the past won't work today.
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This white paper presents the Microsoft Corporation vision for service orientation and service-oriented architecture in enterprise computing.
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In this brief paper you’ll discover the 4 key dimensions to personalized Web marketing and learn real-life successes of enterprises that have made the personalized Web a core part of their growth strategies. Deliver greater value for your customers and your company through a centralized interactive marketing platform.
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In this exclusive white paper from Oracle, read how Oracle’s Strategy-to-Success management framework provides that critical framework context.
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Is your organisation ready to explore the benefits of cloud computing? Read this white paper from IBM and discover how an enterprise architecture approach can help you take the first critical steps to success with Cloud.
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This data sheet details how Oracle Scorecard and Strategy Management extends the Oracle Business Intelligence Enterprise Edition with capabilities that enable strategic goals to be communicated across the organization and monitoring progress over time.
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Security is the top priority on everyone's minds, especially with the growth of mobile devices on the rise. This paper details the 10 critical steps to ensure a successful mobile security strategy.
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The question is no longer if your healthcare practice will make the transition to EHR, but when. Careful planning and effective change management can help keep missteps – and the stress and costs that come with them – to a minimum. This white paper presents strategies for avoiding common EHR implementation problems.
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This report documents ESG Lab's hands-on validation testing of Virident FlashMax II PCI Express (PCIe) SCM drives, with a focus on their multi-dimensional performance capabilities.
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IBM Business Process Manager provides the simplicity, efficiency, visibility and collaboration needed to manage highly dynamic and networked business environments. IBM Business Process Manager is easy to deploy and use straight out of the box or in an easily customizable configuration - providing rapid time to value and improved user productivity.
