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By reading this short white paper you will gain the knowledge you need to implement a successful customer service system. You will learn best practices for enhancing your customers experience and why cross pollinating your organization can be very helpful.
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Access this resource for insight into creating an effective communications infrastructure today, facing challenges such as maintaining service quality, managing data security, and protecting employee privacy.
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The multi-service, mission-critical, business-enabling campus LAN needs consistent features and service reliability from edge to core. Talk to Brocade and find out how to deploy an extraordinary network for the entire enterprise-converged campus to consolidated data center.
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Telephony design requires a solid understanding of the drivers for Voice over IP, corporate policies for infrastructure design, and telephone components.
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Check out this exclusive resource to uncover a complete list of tips and tricks for virtual lab testing in a Hyper-V environment, so you can eliminate as many risks as possible.
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This exclusive paper discusses how collaboration is emerging as the next big game changer for customer service, providing practical examples and key insights into how four companies implemented collaboration technologies and used them to transform their customer service environments.
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Access this exclusive paper to find out how the Communication Manager, once defined as an Entity within the Avaya Aura Session Manager, can be configured as a feature server within a sequenced application.
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Access this white paper to learn how flash storage can boost storage performance and speed up processing times. Read on to learn about the technology behind a new flash storage system.
