Automatic Call Distributor White Papers

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How to Achieve a 3X ROI with Slack
sponsored by Slack
WHITE PAPER: Today's new remote reality makes collaboration tools more important than ever. In this white paper, learn about a study conducted by Forrester Consulting on behalf of Slack which zeroed in on the benefits teams saw after switching to Slack.
Posted: 18 Jan 2024 | Published: 02 Dec 2023

Slack

SAP Business Communications Management Rapid-Deployment Solution
sponsored by SAP America, Inc.
WHITE PAPER: See how SAP has combined SAP Business Communications Management with implementation services to help you quickly and predictably improve customer service and reduce operational costs in inbound contact centers. The all-IP contact-center solution works with SAP CRM to further increase customer service benefits.
Posted: 24 Mar 2011 | Published: 24 Mar 2011

SAP America, Inc.

MarketScope for Unified Communications for the SMB Market, North America
sponsored by Cisco Systems, Inc.
WHITE PAPER: This exclusive resource examines the current state of the UC market for SMBs, detailing which providers can give your organization the tools and solutions you need to thrive in today's business environment.
Posted: 26 Jun 2014 | Published: 26 Jun 2014

Cisco Systems, Inc.

A TCO Comparison for Unified Communications and Collaboration
sponsored by Cisco
WHITE PAPER: This exclusive resource examines a feature-rich, scalable unified communications solution that can drive innovation and increase productivity. Read on to see how it compares to other leading unified communications solutions.
Posted: 18 Jun 2014 | Published: 18 Jun 2014

Cisco

Whitepaper: Understanding IBM Lotus Sametime and Unified Telephony
sponsored by IBM
WHITE PAPER: This white paper defines the IBM® Unified Communications and Collaboration (IBM UC2™) vision of making it easy for you to find, reach, and collaborate with others through a unified user experience. This strategy is designed to make it easy for you to access and manage telephone communications from inside the Lotus Sametime or Lotus Notes® client.
Posted: 13 Dec 2010 | Published: 13 Dec 2010

IBM

Hybrid Energy: What to consider when tapping into alternative energy at the cell site
sponsored by Emerson Network Power
WHITE PAPER: This whitepaper details the value of hybrid energy sources in making your organization more energy efficient.
Posted: 22 Nov 2013 | Published: 23 Nov 2012

Emerson Network Power

IT Transformation Consulting Services: Align your technology direction
sponsored by Hewlett Packard Enterprise
WHITE PAPER: This brief resource introduces an IT transformation consulting service as a means of achieving effective, value-driven change. Read on now to learn how you can ensure business and IT alignment, spur business growth, and more.
Posted: 09 Oct 2013 | Published: 31 May 2012

Hewlett Packard Enterprise

Migration to IMPAX6 Helps Busy Maryland Hospital Meet Zero Downtime Goal
sponsored by HP and Intel® Xeon® processors
WHITE PAPER: Download this customer case study to learn how they implemented and deployed a BladeSystem architecture from HP that could support zero downtime goal for their trauma center.
Posted: 01 Aug 2013 | Published: 15 Nov 2011

HP and Intel® Xeon® processors

Strategic, User-Driven, and Managed: The Future of Unified Communications and Collaboration
sponsored by Dimension Data
WHITE PAPER: This report examines how IT decision-makers and staff in large organizations view and approach UCC today. What are their project priorities? How do they respond to market pressures? Find the answers to these questions, and more.
Posted: 12 Jun 2013 | Published: 12 Jun 2013

Dimension Data

IBM Cognos Lifecycle Manager - Streamline upgrades. Meet changing business and IT requirements quickly.
sponsored by IBM
WHITE PAPER: The process of verifying that business intelligence report content has not been adversely affected following a change in the IT environment can be time-consuming and tedious. This resource introduces a utility that automates the testing process – read on to learn more.
Posted: 15 Jan 2014 | Published: 30 Sep 2012

IBM