Information Technology Infrastructure Library White Papers

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Information Technology Infrastructure Library White Papers (View All Report Types)

Virtual Data Center eZine - Volume 3 sponsored by Virtual Data Center eZine - Volume 3 WHITE PAPER: This third issue of the Virtual Data Center e-zine sifts through the maze of products and technologies that make up VMware's virtualization ecosystem. It then takes a comprehensive look at the new world of virtual desktop delivery and management Posted: 19 Jun 2008 \| Published: 01 Jun 2008 TOPICS: Backups \| Data Centers \| Desktop Applications Management \| Desktop Management \| Disaster Recovery \| High Availability \| IT Service Management \| ITIL \| Server Consolidation \| Server Virtualization \| VMware	All resources sponsored by Virtual Data Center eZine - Volume 3

Boost IT Visibility & Value with Service Catalog sponsored by ServiceNow WHITE PAPER: Find out how creating a great service catalog can help prove the value of IT, and why many consider it fundamental. Posted: 19 May 2014 \| Published: 30 Apr 2013 TOPICS: IT Asset Management \| IT Management \| IT Management Services \| IT Service Management \| IT Services \| IT Systems \| ITIL

Implementing ITIL Using the PMBOK Guide in Four Repeatable Steps sponsored by Global Knowledge WHITE PAPER: This white paper provides an overview of the PMBOK® and the key process areas and functions within the IT Infrastructure Library. Posted: 10 Dec 2008 \| Published: 01 Jan 2006 TOPICS: Change Management \| Content Delivery \| IT Service Management \| ITIL \| Project Management \| Risk Management

Simple Ways to Get the Most from Your Blade Environment sponsored by HP & Intel® WHITE PAPER: Bladed environments have proven their ability to reduce complexity and costs, while also delivering an impressive level of flexibility to help organizations of all types and sizes quickly adapt to evolving requirements and realities. Posted: 20 Dec 2008 \| Published: 19 Dec 2008 TOPICS: Best Practices \| Blade Servers \| Change Management \| Enterprise \| Financial Services \| ITIL \| ROI

Understanding ITIL® Service Portfolio Management: An Approach For Implementing Effective Service Lifecycle Management sponsored by BMC Software, Inc. WHITE PAPER: IT executives and their teams need a comprehensive and accurate view of IT services. A service catalog includes all relevant details about your services, including which service level agreements (SLAs) are associated with it, who is able to request it, how much it costs, and how to fulfill it. This paper describes the IT Infrastructure... Posted: 17 Jun 2009 \| Published: 15 Jun 2009 TOPICS: Application Life-Cycle Management \| Business Process Automation \| Change Management \| Configuration Management \| IT Service Management \| IT Services \| ITIL \| Portfolio Management (IT Management) \| Service Level Management \| SLA \| SLA Management Services \| SOA \| SOA Governance

The Perfect Combo: ITIL, ITSM and Social Media sponsored by BMC Software, Inc. WHITE PAPER: This whitepaper details how social media is changing IT and covers the value it can bring to your service desk. Posted: 24 Feb 2014 \| Published: 24 Feb 2014 TOPICS: IT Management \| IT Service Management \| ITIL \| Social Computing \| Social Networking

Serena Service Manager sponsored by SERENA Software, Inc. WHITE PAPER: This white paper gives an overview of the IT service management (ITSM) market and provides criteria for for successful vendor assessment and product implementation. Posted: 10 Aug 2011 \| Published: 31 Jul 2011 TOPICS: Business Process Management \| IT Governance \| IT Management \| IT Management Services \| IT Service Management \| IT Services \| ITIL

IT Service Assurance: Achieve proactive IT operations sponsored by BMC-Accenture WHITE PAPER: This white paper explores the role of a command center in helping companies monitor and manage individual technologies and explains why a service-oriented approach is essential. Posted: 22 Aug 2011 \| Published: 22 Aug 2011 TOPICS: IT Management \| IT Management Services \| IT Managers \| IT Service Centers \| IT Service Management \| IT Services \| IT Systems \| ITIL

Improve IT Visibility, Avoid Change Failures sponsored by Hewlett Packard Enterprise WHITE PAPER: This informative white paper introduces an IT service management (ITSM) tool that automates the mapping of applications, infrastructure components, and their dependencies, resulting in a simplified approach to change and configuration management. Posted: 02 Jun 2014 \| Published: 31 Dec 2012 TOPICS: Application Portfolio Management \| Change Management \| CMDB \| IT Infrastructure \| IT Service Management \| ITIL

The Ultimate Technology Business Management Guide sponsored by Apptio WHITE PAPER: In this asset, read about Apptio, the leading provider of TBM solutions. Their suite of applications and SaaS delivery model provide IT organizations an efficient and cost effective approach to quickly adopt and realize the ongoing benefits of TBM. Posted: 03 Sep 2013 \| Published: 03 Sep 2013 TOPICS: Application Development \| Application Infrastructure \| Application Performance Management \| Applications Management \| Cloud Computing \| IT Service Management \| ITIL \| SaaS ERP