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This whitepaper explores the sources of friction between business users and IT and offers up recommendations on how to adjust your strategy to minimize these problems.
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This brief resource explores the important considerations that CIOs need to keep in mind when taking steps to bring in agility into IT function. Learn how to form a roadmap to IT success by reading on now.
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Learn how HP Managed Mobility Services can help your organisation manage secure access to applications and data, and let users store, sync and share files anytime, anywhere, from any mobile device.
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This resource explores selling solutions for IT service providers. Learn about what a Pain Chain is, how it works, and how to use it as a successful sales strategy. When used correctly, the Pain Chain becomes a useful tool that can help strengthen your relationship with your clients.
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This whitepaper covers a new approach IT has to take in treating its internal users like customers, focusing on and catering to their needs.
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This executive brief will illustrate the progression of service management since the 1990s, illuminate the hidden service life cycles and discuss how, once they are visible, we can start to make them work — to improve services and better align IT with business objectives.
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The Plantronics UC Toolkit, Adoption FAQ addresses the top questions IT organizations raise to help achieve maximum employee adoption of UC audio devices. Included are responses to vital questions such as “How can I accelerate ongoing and increased adoption rates? How do I measure adoption success? What can I do to show success to management?”
