WHITE PAPER:
There has been tremendous innovation in contact center WFM over the past three years, with new vendors and offerings entering the scene. Find out how the new generation of WFM solutions are easier to use, improve agent satisfaction, enhance customer experience and cut costs.
WHITE PAPER:
Many organizations have been managing back-office operations the same way for years. In this white paper, learn how workforce optimization (WFO) suites can transform your operating model for back-office functions, and get a framework to create a more effective, efficient model.
WHITE PAPER:
There has been tremendous innovation in contact center workforce management (WFM) over the past three years, with new vendors and offerings entering the scene. Find out how the new generation of WFM solutions are easier to use, improve agent satisfaction, enhance customer experience and cut costs.
WHITE PAPER:
Inside this resource, unveil your access code for a 15-day trial of a cloud-based application penetration testing solution that combines automated testing with manual validation to provide optimum security monitoring.
WHITE PAPER:
Building a reliable, extensive knowledge base is essential for delivering relevant, efficient customer experiences. It helps employees access information faster and enables customers to serve themselves. View this white paper to uncover five cutting-edge ideas to help you build a next-gen knowledge base.
WHITE PAPER:
In a recent survey, 60% of respondents said executives want to differentiate their organization based on customer experience management (CEM). In this technology adoption profile, explore current CEM trends -- including goals, strategies, and challenges -- as well as how to improve customer experience with the right contact center technologies
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This paper provides a detailed description of injection vulnerabilities, discusses how they present themselves to both end users and software developers, and explains mitigation strategies to help resolve the various types of injection attacks.
WHITE PAPER:
Explore research done by Gartner to find out how in-memory computing will impact ERP during the next 5 years, so businesses can plan accordingly.
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Take a look at this exclusive white paper to find out how you can utilize key factors of migration from GroupWise to Office 365, to propel yourself through a successful transition process.
WHITE PAPER:
This paper describes the benchmark results of a leading server/storage configuration. Obtain detailed information on the unique configuration that was tested as well as the specific architectural components.
